napi Platform Privacy Notice
This page describes what we collect when you use napi and how we keep that data protected under applicable law. We undertake to be transparent about your personal information, how we process it, and the rights you hold over it. Our commitment centres on safeguarding your account details, payment information, and activity records across all napi services—whether you access live-dealer tables, sports coverage, or slot games from Jakarta, Surabaya, Bandung, or any other supported region.
We recognise that data privacy underpins trust in online entertainment. Our napi platform operates under jurisdiction-restricted access, meaning we collect and process only what is necessary to deliver our service, comply with local regulation, and prevent fraud. This notice sets out our practices in plain language, not legal jargon.
What We Collect on napi
When you create an account on napi, we ask for your name, date of birth, email address, and phone number. We also collect your home address and identity document details (such as your national ID number) during account verification. This information helps us confirm your identity, prevent underage access, and meet anti-money-laundering obligations in your jurisdiction.
We collect payment data when you deposit or withdraw funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet). We record the payment method, amount, timestamp, and transaction status. We do not store your full card numbers or bank account credentials directly; instead, our payment processors hold that data on encrypted servers.
We also log your in-game behaviour—which tables you visit, which slots you play, how long you stay active—to personalise your experience and flag unusual account activity. We may track your location via your device's IP address to verify that you are in a jurisdiction where our services are available.
How We Use Your Data
Our napi platform uses your data for several core purposes. First, we use it to operate your account: logging you in, processing deposits and withdrawals, recording your game results, and sending you transaction confirmations via email or SMS. Second, we use it to verify your identity and prevent fraud—we may cross-check your details against sanctions lists and conduct additional verification during high-value withdrawals.
Third, we analyse game patterns to identify problem gambling signals and, where required by local law, contact you with support information. Fourth, we use anonymised data to improve our platform: understanding which games are popular around Idul Fitri or during the Liga 1 season helps us optimise server load and game availability.
Third-Party Processors
Our napi service relies on external partners. Payment processors (including mobile banking, local payment, online payment, and e-wallet) handle your deposit and withdrawal transactions; we do not control how they store your data, but we ensure they comply with data-protection standards. Our live-dealer studios are operated by third-party game providers who stream video and manage table logic; they may store session recordings for anti-cheating purposes.
We also use cloud infrastructure providers to host our servers and backup your data. These providers may be located outside Indonesia. We contractually require them to keep your information secure and not to use it for their own purposes.
Cookies and Tracking
When you visit napi, we place cookies on your device. These help us remember your login session, store your language preference, and measure how you navigate our site. We do not use cookies to track you across other websites, and we do not sell your cookie data to advertisers.
Your Rights and Our Commitments
We at napi commit to respecting your rights over your personal data. You may request a copy of all information we hold about you by contacting our support team. You may ask us to correct inaccurate data (such as an outdated phone number) or to delete your account and associated records, subject to legal retention obligations. If you believe we have misused your data, you have the right to lodge a complaint with your local data-protection authority.
Our napi service retains your data for as long as your account is active. After account closure, we keep transaction records for seven years to comply with anti-money-laundering law. We delete non-essential data (such as session cookies) after one year of inactivity.
Contact us on napi
Questions about our privacy practices? Our support team responds to data requests within ten business days. Email us or open a support ticket via your napi account dashboard.
We do not sell, lease, or trade your personal information to third parties for marketing purposes. We may share anonymised, aggregated data with research partners—for example, "five thousand users in Medan accessed live roulette during Idul Adha"—but this reveals nothing about any individual.
Policy Updates
This privacy notice reflects our current practices as of May 2026. We may update it if our data handling changes or if local law requires it. We will notify you of material changes by email or by posting a prominent notice on napi. Your continued use of our platform after an update signals your acceptance of the revised policy.
Our napi team takes data protection seriously. We encrypt all traffic between your device and our servers, conduct annual security audits, and train staff on data-handling standards. Thank you for your trust.