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DANA deposit and withdrawal

DANA is one of the most popular e-wallet platforms in Indonesia, and we at napi integrate it seamlessly for both deposits and withdrawals. To deposit via DANA, open your napi account, navigate to "Deposit," select DANA, and choose your desired amount. The platform displays the range available for your account tier. Click "Proceed," and you will be redirected to the DANA app or browser login. Authorise the transaction in DANA, and your balance will credit to napi within subject to verification under standard conditions. For withdrawals, select "Withdraw," choose DANA, enter your withdrawal amount, and confirm. The funds return to your registered DANA account within subject to verification. DANA imposes no additional fees for these transfers; any fees are transparent and displayed before you authorise. Keep your DANA account active and verified to ensure smooth processing. If a transaction stalls, contact our support team with your transaction reference number, and we will investigate the DANA side and your account status.

OVO and GoPay usage

Both OVO and GoPay are widely used payment platforms in Indonesia. We support deposits and withdrawals through both methods. To use OVO on napi, ensure your OVO account is linked to a valid mobile number and has sufficient balance or available credit line. Visit the "Deposit" section, select OVO, enter your amount, and proceed. You will be directed to OVO's login screen; authenticate and confirm the payment within the OVO app or browser. Your napi balance updates within subject to verification. GoPay follows the same process: select GoPay from payment options, enter your amount, log in to GoPay, and authorise. Withdrawals work similarly—choose the method, confirm the amount, and funds return to your GoPay wallet within subject to verification. Both platforms require KYC-verified accounts; if you have not completed verification, our system will prompt you. OVO and GoPay may impose account limits or temporary holds based on your account history; these are governed by the respective platforms, not by napi. If you experience delays or rejections, first check your OVO or GoPay app for account notices, then contact our support team.

BCA, Mandiri, BRI, BNI virtual account

We at napi support deposits and withdrawals via bank virtual accounts (VA) from Indonesia's major banks: BCA, Mandiri (Bank Mandiri), BRI (Bank Rakyat Indonesia), and BNI (Bank Negara Indonesia). To deposit via bank VA, select "Bank Transfer" or "Virtual Account" in the Deposit section. The system generates a unique VA code specific to your napi account. Transfer the desired amount from your personal bank account to this VA within the expiry window (usually 24 hours). The transfer must originate from a personal account matching your verified napi identity; third-party transfers may be rejected. Once your bank processes the transfer (typically subject to verification), napi credits your balance. For withdrawals, provide your bank account number during verification, then select the corresponding bank in the Withdraw section. Funds return to your account within subject to verification during business hours, subject to your bank's processing window. Bank transfers carry no napi fees, though your own bank may charge standard transfer fees. Keep your bank account details current in your napi profile to avoid withdrawal delays.

Fees, limits and verification

napi does not charge deposits or withdrawals; all transaction fees are set by the payment platforms themselves and are disclosed before you authorise any transfer. DANA, OVO, GoPay, and QRIS typically offer zero-fee transactions for most users; bank transfers may carry minimal fees depending on your bank. account preferences vary by payment method and account tier. New accounts may have lower limits; completing full KYC verification unlocks standard limits. Withdrawal amounts are subject to account balance and any active bonus conditions (some bonuses require playthrough before withdrawal). KYC verification requires a government-issued ID (passport, driving licence, or national ID) and address proof dated within three months. Upload these via your account dashboard; processing takes subject to verification during business hours. Verification is mandatory before your first withdrawal and keeps your account in good standing. If verification is rejected, review the uploaded documents for clarity and completeness, then resubmit. Our support team can advise on document requirements.

Resolving a stalled transaction

If a deposit does not appear in your napi account within the expected window (subject to verification depending on the method), first check your account transaction history for the status. If it shows "pending," wait a further subject to verification; delayed processing sometimes occurs during peak hours or payment-platform maintenance. If the status is "failed" or "cancelled," the funds will return to your original payment method within 1–3 business days. If a withdrawal is queued for longer than the standard window, log into your account and check the ticket status, or contact our support team with your withdrawal reference number. Common reasons for delays include account verification holds, payment-platform processing queues, or your bank's internal processing time. Provide your support team with the transaction reference, amount, payment method, and exact time of the transaction. Our support staff will trace the transaction through both napi and the payment partner's systems and provide an update within 24 hours. If funds were debited from your account but did not credit, we will escalate the issue to the payment partner for recovery. Document all relevant information (screenshots, confirmation numbers, transaction timestamps) to speed up investigation.